Job Vacancies

Ghana Mobile Technology Solutions available job vacancies

Position Title: Business Development Executive

Job Purpose

To support the Commercial Department in overall management of existing accounts (Telco) and Non-Telco) to ensure that the Director of Business Development and Directors of the Company are provided with appropriate reports, analysis, knowledge, and meaningful information on a timely basis to make informed business decisions.

DUTIES & RESPONSIBILITIES

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  • Review daily, weekly, monthly traffic reports from Telco(s) and Non-Telco(s) and The Company’s internal Traffic report and flag any inconsistencies for redress.
  • Coordinate all close looping related activities with regards to customer escalations
  • Account Management
  • Telco and Non-Telco engagement and Management Partner
  • Coordinating top call driver reports from Customer Experience (CX) Department with Teleo feedback and managing Telco and Non-Teleo expectations regarding customer complaints.
  • Engaging Telco and Non-Telco on Incidents Billing Outages, Reporting Discrepancies, etc.

 

  • Track and support Internal and External Partners to deliver the required KPIs
  • Liaise with Internal and External Partners and third parties to gather information and resolve issues
  • Monitor and act speedily during system downtime periods to ensure business continuity
  • Work on Service Recovery anytime there is a major downtime.
  • Reviewing weekly and monthly service lesting reports for all live services across all Networks and escalate issues to Director, Business Development and other internal and external relevant stakeholders for resolution.
  • Review pre and post service go- live testing for cach service that is about to has recently gone live.
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MINIMUM REQUIREMENTS/ AND QUALIFICATION

  • Relevant degree from a recognised Institution
  • Excellent knowledge in Telecom Industry Commercial and Technical Minimum 6 years’ experience in the Telecommunication Industry working on Commercial, Sale, Marketing and Technology.

KEY SKILLS AND COMPETENCIES

  • Ability to work under minimum supervision (Dynamic and self motivated)
  • Competence in Direct Carrier Billing (DCB) and WAP 1 Click Flow Competence in Prepaid, Postpaid and billing
  • Platforms Traffic Reporting and Reconciliation Service Testing
  • Charging structure and functionality Value Added Services
  • Negotiation skills

HOW TO APPLY

Covering Letters and CVs should be sent to:

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recruitment@firmusadvisory.com

APPLICATION CLOSING DATE

Deadline for submission: 14th May, 2021

 

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