Job Vacancies

Service Matching Associate

Purpose of the role

The Service Matching Associate will take lead in the management of a new app-based service-matching platform that will connect artisans and customers.

Through this system, users will be able to request the services of vetted artisans via a mobile application.

 

The Service Matching Associate will lead marketing, artisan onboarding, user accounts, customer support, and performance monitoring efforts, as well as troubleshoot technical issues that may arise with the platform.

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Responsibilities

  • Manage overall deployment of the application-based platform for artisans and customers, including coordinating the overall user experience across all platforms – artisan, customer and web-based apps.
  • Create a resilient business strategy and operational plan, and spearhead the operation of the service matching system as a sustainable business.
  • Support the creation and operationalisation of the appropriate policies, terms and conditions of the service matching app.
  • Spearhead marketing and communications activities of the service matching system with the aim of attracting users.
  • Liaise with respective statutory institutions, private sector bodies, and professional associations in vetting artisan qualifications and experience.
  • Perform background checks on all artisans and prepare security reports.

 

  • Organise onboarding sessions for all artisans, including in areas of managing requests, pricing, payment systems, documentation, communications, time management, security, health and safety, among others.
  • Troubleshoot artisan and user problems.
  • Monitor performance of the service matching system, prepare routine reports and offer recommendations for performance improvement.
  • Lead the service matching team, including setting individual and team performance targets, regularly assessing performance, and supporting team development.
  • Spearhead relationship building and representation for the service matching system, including participation in external workshops, working groups, trainings and other meetings relevant to improving the system and leveraging partnerships.
  • Perform other duties that may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu (TOIL) may be taken.
 

Person Specification

 
  • Relevant degree or professional qualification.
  • Tech savvy, including in the use of mobile applications and troubleshooting basic interface and user experience issues.
  • Familiarity with mobile service matching applications and handyman services.
  • Demonstrated business development experience, especially in early-state start-up ventures.
  • Familiarity with the legal and policy framework for app-based service matching systems in Ghana.
  • Understanding of the TVET sector in Ghana, especially the demand for and supply of artisanal services .
  • Effective communications and interpersonal skills.
  • Proven ability to be well-organised, systematic, careful, accountable, responsible and punctual.
  • Ability to work long and irregular hours, shift duty and on public holidays as may be required.
  • Proficiency in written and spoken English required; working knowledge of Ga, Twi and/or Ewe would be an advantage.
 

Salary & Benefits

  • Competitive salary structure
  • Accra Cost of Living allowance
  • 13th month salary
  • SSNIT contributions
  • Medical and dental cover
  • Group Personal Accident cover
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  • Time off in lieu (TOIL)
  • Annual leave
  • Sick leave
  • Parental leave (maternal and paternal)
  • 2 weeks Christmas and New Year break
  • Professional development initiatives

Method Of Application

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Click here to read more and apply

Applications closing Date: Sunday, 21 November, 2021

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