Applications are invited from interested and suitably qualified candidates for REGIONAL REGISTRATION OFFICER (RRO) At NIA
Duties and Responsibilities
The duties and responsibilities of a Regional Registration Officer will include:
- Overseeing the operations of multiple NIA district registration offices;
- Leading a team to manage the day-to-day affairs of the Regional Office;
- Ensuring the smooth running of the NIA offices in the Region and effectively supervising staff to meet operational targets;
- Building partnerships with local authorities and fostering effective public relations to advance the work of NIA;
- Establishing District Offices and assisting NIA to recruit staff within the Region;
- Planning and executing Regional projects and programmes;
- Preparing the procurement requirements of the Region;
- Managing the Regional targets and implementing plans to ensure quality and cost effectiveness in Regional operations;
- Co-ordinating all registration and card issuance activities at the Regional level;
- Ensuring the operational excellence;
- Leading the provision of customer-based services;
- Ensuring that all complaints are promptly investigated and addressed;
Preparing and submitting periodic reports on activities of the Regional and District Offices; - Reviewing the performance of staff within the Region;
- Organizing and implementing training programmes for all staff in the Region, including staff at the Premium Centers;
- Ensuring professionalism, discipline and welfare of staff in the Regional and District offices;
- Undertaking monitoring functions of registration operations within the Region;
- Co-ordinating the safe and secure transportation of registration equipment, materials and personalized ID Cards within the Region;
- Ensuring compliance with all workplace health and safety regulations and public service policies and procedures;
- Reporting promptly all technical faults beyond first-level maintenance and transporting all faulty machines to the headquarters;
- Performing any other duties as may be assigned by the Executive Secretary from time
to time.
Qualifications and Experience
- A Master’s Degree in the Social Sciences, Law, Business, Computer Engineering, Computer Science/Information Technology or related discipline from a recognised University or equivalent professional qualification;
- At least two (2) years post-qualification working experience which combines strategy and operational leadership prior to working with NIA;
- Proven completion of National Service.
Competencies and Skills
Applicant must have the following:
- Excellent leadership skills;
- High integrity and maturity;
- Sound decision-making skills;
- Strategic planning and performance management skills;
- Excellent and effective communications and interpersonal skills;
- Strong analytical, quantitative and problem-solving skills;
- Good negotiation, persuasion and conflict management skills;
- Excellent report writing skills;
- Agility and ability to work under pressure and meet deadlines;
- Fluency in written and spoken English;
- Fluency in at least one Ghanaian Language;
- Working knowledge of one other Ghanaian language is an advantage;
- Proficiency in Microsoft Office;
- Willingness to accept posting to any part of the country.
Mode of Application
Applications should be submitted with the following supporting documents:
- Curriculum Vitae;
- Certified photocopies of academic and professional certificates;
- Addresses of three (3) referees, including telephone numbers and e-mails;
- The cover letter should indicate applicant’s region and district of residence.
The application, together with the above-listed documents should be forwarded to:
THE EXECUTIVE SECRETARY
NATIONAL IDENTIFICATION AUTHORITY
P. O. BOX M680, MINISTRIES POST OFFICE, ACCRA
CLOSING DATE : Not later than 5th April 2021
Salary and other Conditions of Service: As applicable in the Public Service
NB: All unsolicited applications previously submitted to NIA shall not be considered;
Only shortlisted applicants shall be contacted
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